FREE SHIPPING ON ALL ORDERS OVER $150 SHOP NOW

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Cocoa Yacht Club's Shipping Policy

 

 

1. Order Processing Time

All our orders are processed and shipped out within 7 to 10 business days.

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

Please allow 72 hours for the tracking information to update.  In some cases there may be a delay.

 

2. Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

 

3. Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order.

We provide 4 shipping options:

[STANDARD SHIPPING] for [INTERNATIONAL SHIPPING] [EXPRESS SHIPPING] AND [EXPEDITED SHIPPING] (SEE SHIPPING RATES BELOW)

 

 

Shipment method

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

Standard Shipping

3 - 7 business days

$5.99

International Shipping

7 - 10 Business Days

$14.99

Expedited Shipping

3 - 5 Business Days

$21.99

Express Shipping

1 - 2 business days

$26.99

 

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

* Expedited Shipping may or may not be available for all items.  In the event expedited shipping is unavailable.  The customer will be refunded, and charged for standard shipping.  Please ensure that you have anticipated the availability of Expedited Shipping, and the time frame of which your items are necessary. 

Delivery delays can occasionally occur.  Due to COVID, some carriers are having difficulty delivering, updating their system, and providing customer service.

 

The shipping methods and delivery times per region are represented by the following table:

 

Country or Region Standard Express (Business days)
USA 7-10 Business days 1-2 Business days
Canada 8-10 Business days 5-7 Business days
Europe 12-14 Business days 7-9 Business days
Australia 12-14 Business days 6-8 Business days

 

Shipment to P.O. boxes or APO/FPO addresses

Cocoayachtclub.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

 

4. Shipping Restrictions

 

5. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

 

6. Returns and Refunds

 

6.1 Return Due To Change of Mind

Cocoayachtclub.com] will happily accept returns due to change of mind as long as the request is received by us within 30 days of you receiving the item.

The item must be returned to us in the original packaging, unopened, and unused.

The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.

 

6.2 Warranty Returns

Cocoayachtclub.com provides a 90 day warranty period.

If you would like to issue a warranty claim, the claim should be submitted within 90 days of you receiving the package.

The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful.

Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days.

For our full Returns and Refunds policy, we refer you to Returns and Refunds.

 

7. Customer Service

For questions, support, problems, or warranty claims, please contact us by email at support@cocoayachtclub.com.